Terms of Service

Effective Date: 06/06/2026

Welcome to Cats in the City and TANDEM Cat® (“Cats in the City,” “Company,” “we,” “our,” or “us”). By accessing or using our website, client portal, knowledge base, online scheduling tools, electronic communications, or related digital services, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, please discontinue use of our website and services.

1. About Cats in the City

Cats in the City provides feline-focused services including, but not limited to:

• Boarding
• Grooming
• TANDEM Cat® Clinical Grooming
• Cat Sitting
• Transportation Services
• Rescue and Rehoming Services
• Educational Programs
• Certification Programs
• Client Resources and Knowledge Base Content

Certain services may require additional agreements, waivers, or service-specific contracts.

2. Service Agreements Control

Use of our website does not create a boarding, grooming, transport, rescue, or care relationship.

Services provided by Cats in the City are governed by separate service agreements, medical authorizations, waivers, and policies executed at the time of booking or service delivery.

In the event of a conflict between these Terms of Service and a signed service agreement, the signed service agreement shall control.

3. Website Use

You agree to use this website only for lawful purposes.

You may not:

• Attempt unauthorized access to any system
• Interfere with website functionality
• Upload malicious software or code
• Misrepresent your identity
• Use automated tools to scrape content
• Copy or distribute proprietary materials without authorization

We reserve the right to restrict or terminate access to users who violate these Terms.

4. Online Booking and Client Accounts

Information submitted through booking forms, portals, and online systems must be accurate and current.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted under your account.

Submission of a booking request does not guarantee acceptance of services.

5. Electronic Communications

By submitting information to Cats in the City, you consent to receive communications through:

• Email
• Telephone
• SMS/Text Message
• Client Portals
• Electronic Invoices
• Electronic Forms

Electronic communications and electronic signatures shall have the same legal effect as written communications and handwritten signatures.

6. Intellectual Property

All website content, materials, graphics, logos, text, videos, photographs, educational materials, protocols, forms, publications, and methodologies are the property of Cats in the City or its licensors and are protected by applicable intellectual property laws.

This includes, but is not limited to:

• Cats in the City®
• TANDEM Cat®
• TANDEM Touch™
• TANDEM Cat® Unthreading™
• HydroFriction™
• AirFriction™
• Clinical protocols
• Training materials
• Educational content
• Research publications

No content may be copied, reproduced, distributed, modified, sold, published, or used commercially without prior written permission.

7. Educational Content Disclaimer

Information provided through our website, blog, knowledge base, articles, videos, or educational materials is intended for informational and educational purposes only.

Such information does not constitute veterinary medical advice and should not replace consultation with a licensed veterinarian.

8. Third-Party Services

Our website may contain links to third-party websites, applications, or services.

Cats in the City is not responsible for the content, availability, privacy practices, or operation of third-party services.

9. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

10. Limitation of Liability

To the fullest extent permitted by law, Cats in the City, its owners, employees, contractors, volunteers, affiliates, and representatives shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this website or related digital services.

All website content and services are provided on an “as-is” and “as-available” basis without warranties of any kind.

11. Force Majeure

Cats in the City shall not be liable for delays, interruptions, or failures resulting from events beyond its reasonable control, including but not limited to:

• Natural disasters
• Wildfires
• Flooding
• Severe weather
• Utility outages
• Internet failures
• Public health emergencies
• Government actions
• Civil disturbances

12. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Oregon.

Any dispute arising under these Terms shall be brought exclusively in the state or federal courts located in Multnomah County, Oregon.

13. Attorney Fees

In any action arising from these Terms, the prevailing party shall be entitled to recover reasonable attorney fees, costs, and expenses.

14. Modifications

Cats in the City may update these Terms at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

15. Contact Information

Cats in the City

Portland, Oregon

Website: https://www.catsinthecity.com

Email: [email protected]

Phone: (503) 214-2003

By using this website, you acknowledge that you have read, understood, and agree to these Terms of Service.