Privacy Policy

This Privacy Policy applies to websites, forms, booking systems, support platforms, and digital services operated by Cats in the City, LLC, including:

• catsinthecity.com
• tandemcat.com
• feline-transitions.com
• help.catsinthecity.com
• gopetgo.com
• Any related websites, forms, booking systems, knowledge bases, customer portals, or digital services operated by Cats in the City, LLC.

This Privacy Policy explains how we collect, use, store, and protect your information.

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Mailing address
• Pet information
• Veterinary information
• Boarding, grooming, transport, rescue, consultation, cat sitting, or service details
• Payment information
• Communications submitted through forms, email, text messages, chat tools, booking systems, help desk systems, or support requests

When you visit our websites, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referral source
• Time spent on pages
• Website interactions
• Cookies and similar technologies

We use information to:

• Provide grooming, boarding, transport, rescue, consultation, cat sitting, and related services
• Process reservations and payments
• Communicate regarding appointments and services
• Respond to inquiries and support requests
• Maintain client and pet care records
• Improve website performance and user experience
• Analyze website traffic and marketing effectiveness
• Send service updates and operational communications
• Send newsletters, educational content, promotions, and marketing communications where permitted
• Comply with legal obligations
• Protect the safety and security of our clients, pets, employees, and business operations

We may send marketing emails, newsletters, educational content, promotions, reminders, and service announcements if you have provided contact information or otherwise consented to receive such communications.

You may unsubscribe at any time using the unsubscribe link included in marketing emails.

Our websites may use cookies, pixels, analytics tools, advertising tools, conversion tracking, and similar technologies.

These technologies help us:

• Remember user preferences
• Analyze website performance
• Measure advertising effectiveness
• Improve user experience
• Understand visitor behavior
• Support conversion tracking and marketing attribution

Third-party services may include Google Analytics, Google Ads, Google Tag Manager, Meta Pixel, Microsoft Advertising, Moego, CRM systems, booking platforms, help desk systems, payment processors, email and text communication systems, and other analytics, advertising, customer support, or service delivery platforms used in our operations.

You may adjust cookie preferences through your browser settings. Disabling cookies may affect how some parts of the website function.

We may share information with trusted third-party providers that help us operate our business, including:

• Payment processors
• Booking and scheduling platforms
• Customer relationship management systems
• Email and text communication providers
• Website hosting providers
• Analytics providers
• Advertising platforms
• Customer support and help desk platforms
• Accounting, legal, insurance, or compliance providers when needed

These providers may only use information as necessary to perform services on our behalf.

Payment information is processed through secure third-party payment processors. Cats in the City does not store complete payment card information on its own servers.

We retain information only as long as reasonably necessary to:

• Provide services
• Maintain client and pet records
• Meet legal, accounting, tax, insurance, and regulatory requirements
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

We implement commercially reasonable safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Access to personal information
• Correction of inaccurate information
• Deletion of personal information
• Restriction of processing
• Data portability
• Objection to certain processing activities

To exercise these rights, contact us at [email protected].

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and related California privacy laws. Requests regarding personal information may be submitted using the contact information below.

For users in the European Union, United Kingdom, or other jurisdictions with applicable privacy laws, we will process personal information in accordance with applicable legal requirements.

If you access our websites from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States where our systems and service providers operate.

Our services are intended for adults. We do not knowingly collect personal information from children under 13 years of age.

If we learn that personal information from a child under 13 has been collected, we will take reasonable steps to delete that information.

Our websites may contain links to external websites. We are not responsible for the privacy practices, policies, or content of third-party websites.

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised Effective Date.

Continued use of our websites after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, complaints, or privacy-related requests, please contact:

Cats in the City, LLC
Email: [email protected]
Website: https://www.catsinthecity.com

For privacy-related questions or requests, please contact us at the email address above.