Mobile Nail Trim Program Policy

To ensure a smooth and efficient experience, please review and agree to the following service guidelines:

Appointment Notifications

• We will call or text when you are next in line for service within your scheduled service window.
• Please ensure your phone is accessible to receive updates.

In-Home Service Location

• Our services are performed inside your home in a small, enclosed space such as a bathroom, powder room, laundry room, or mudroom.
• A controlled environment ensures both the safety of your cat and the groomer.

Cat Preparation

• All first-time cats must be securely crated and placed in the designated service room before our arrival.
• Having them ready minimizes stress and allows for a smooth, efficient appointment.
• After the initial session, each cat will be assessed individually to determine whether future appointments require a crate or if alternative confinement methods are suitable.

Safe Grooming Space

• To prevent injury or damage, the chosen service area should be clear of clutter, fragile items, and accessible windows.
• Particularly for cats with a strong fight-or-flight response, a clutter-free space helps ensure their safety.

Liability Disclaimer

• We are not responsible for any damage to personal belongings or self-inflicted injuries sustained by your cat during the grooming process.
• By using our services, you acknowledge and agree to this policy.

Acknowledgment

Thank you for choosing our Mobile Nail Trim Program. Your cooperation helps us create a safe and positive experience for your cat.

Response Confirmation Policy

To ensure a smooth and efficient service experience, please review and agree to the following terms regarding response confirmation:

Notification Process

• When you are next in line for service, we will contact you via both call and text message.
• These notifications will serve as a confirmation that your service is ready to proceed.

Response Requirement

• You must respond to either the call or text message within 15 minutes to confirm that you are home and ready to receive us.
• Your response is necessary to ensure we can deliver your service without delays or disruptions.

Non-Response Consequences

• If we do not receive a response within the 15-minute window, your appointment may be rescheduled to accommodate other clients.
• A rescheduling fee may apply to account for time and resources allocated for your appointment.

Acknowledgment

By agreeing to this policy, you acknowledge the importance of timely communication and accept these terms. Thank you for helping us provide exceptional service!

Mobile Claw Trim Service Policy

To ensure a smooth and efficient experience, please review and agree to the following terms before confirming your reservation for a mobile claw trim service:

Deposit and Payment Policy

• A full deposit is required at the time of booking and is non-refundable once the request has been accepted.
• The deposit secures your appointment and ensures our availability for your selected time.

Rescheduling Policy

• If you need to reschedule your appointment, please notify us at least 24 hours in advance to avoid any additional fees.
• Rescheduling requests made less than 24 hours prior to the appointment may incur a rescheduling fee of $49.

No-Show Policy

• If our groomer(s) arrive at the scheduled appointment and no one is available to provide access to the residence, the appointment will be considered a no-show.
• In the case of a no-show, the full deposit will be forfeited as compensation for the reserved time and travel expenses.

Accessibility and Cat Behavior

• It is the pet owner’s responsibility to ensure the cat is accessible and prepared for the service at the scheduled time.
• If our groomer(s) arrive at the residence and are unable to complete the trim due to the cat’s behavior (e.g., hiding, aggression, or inaccessibility), a rescheduling fee of $99 will apply.

Service Completion

While we strive to provide the highest level of care and professionalism, the safety of your cat and our team is our top priority. If a service cannot be completed due to safety concerns, we will work with you to reschedule or explore alternative solutions.

By agreeing to this policy, you acknowledge and accept these terms. Thank you for choosing us for your pet care needs!