Care Coordination

Start With Your Cat

Please complete the questions below so our team can coordinate the right care level, environment, and daily support for your cat’s stay.

Coordination of Care

"*" indicates required fields

Step 1 of 9

11%

Boarding Built Around the Cat’s Nervous System

Most boarding is built around containment.
We build boarding around the cat’s nervous system.

Before behavior becomes obvious, the body is already communicating.
Appetite, movement, posture, and engagement tell us what your cat needs.

Cat resting belly-up in a boarding room at Cats in the City

Regulated Rest

Open, relaxed posture without hiding or bracing shows a cat that feels safe in their body.

Cat engaging with the environment during boarding at Cats in the City

Curiosity & Engagement

Movement, orientation, and curiosity show a cat engaging with the environment instead of shutting it out.

Care is not one-size-fits-all. It adjusts to the cat.

Based on your responses, we’ll coordinate the right level of care to match your cat’s individual needs during their stay.

Number of Cats for Care & Boarding*

One Form Needs to Be Completed for Each Cat

Cat Name*

One form per cat — enter this cat’s name.

Is this cat boarding alone or with another cat from the same family?*

Boarding Alone

Boarding with another cat from the same family.

Human Name*

Use the name on your booking profile.

First Last

Email*

Use the email associated with your booking profile.

Telephone Number*

Use the phone number associated with your booking profile.

Every cat responds differently to change. These questions help us understand how your cat adjusts, communicates, and what support they may need during their stay.

Care Is Built Around the Individual Cat

There is no single boarding experience. Each stay is shaped by how your cat eats, moves, settles, and responds to their environment.

CITC Care is included with every stay and provides the foundation for daily observation, feeding, and support.

Some cats require minimal support beyond this. Others need additional structure based on what their body is communicating.

Care is not one-size-fits-all. It adjusts to the cat.

How does your cat typically respond to changes in environment or routine?*

Select All that Apply

Settles Quickly and Explores

Adjusts immediately to new environments with minimal stress.

Takes Time but Adjusts Within a Day

May be cautious at first but settles with time.

Hides or Withdraws Initially

Seeks distance or concealment before adjusting.

Remains Cautious Throughout

Stays alert and guarded during the entire stay.

Becomes Vocal or Restless

Expresses stress through movement or vocalization.

Has Difficulty Adjusting to New Environments

Struggles to settle and may require additional support.

What are the earliest signs your cat is stressed?

Select All that Apply

Appetite Changes

Eats less, skips meals, or shows reduced interest in food when stressed.

Hiding / Withdrawing

Seeks isolation, hides, or reduces interaction in unfamiliar environments.

Body Tension / Stillness

Appears frozen, stiff, or unusually still when stressed.

Restlessness / Pacing

Moves repeatedly, paces, or has difficulty settling.

Vocalizing

Meowing more than usual, calling out, or expressing distress vocally.

Defensive Behavior

Hissing, swatting, or reacting defensively when overwhelmed.

Litter Box Changes

Changes in litter box use, frequency, or location.

Other

Any additional stress signals not listed above.

Describe additional stress signals not listed above.

Has your cat ever reduced or stopped eating during stress, travel, or boarding?*

Yes

No

Not Sure

Will you provide your cat’s regular food?*

Feeding Preference

I Will Provide My Cat’s Usual Food and Treats

House Food Option

I Will Use Cats in the City House Food

Includes a combination of dry kibble and wet food.

Pricing starts at $8 per day.

Not Sure

What Kind of Food Does Your Cat Eat?

Select All that Apply

Dry Food, Kibble

Wet Food

Raw Food

Freeze Dried Food

Lunch Meat, Boiled Chicken

Baby Food, Meat Puree

Does your cat require feeding support?*

Select All that Apply

Special Diet, Prescription Diet

Meals Have More than Two Food Types/Brands

Thawing / Warming / Mixing

Timed Meals / Scheduled Meals

Lunch Meat, Boiled Chicken

Supervised Meals (Human sitting with/nearby While Cat is Eating

Manual / supported feeding

None

What does your cat normally eat?

Describe brands, food types, and preparation instructions.

How would you describe your cat’s appetite?*

Strong

Moderate

Weak

Picky

Variable

Requires Encouragement

Has Food Restricted Before

Food Restriction / Anorexia*

Appetite Changes & Food Restriction

Proactive Monitoring & Early Intervention

Some cats reduce or stop eating in response to environmental or routine change. Early shifts in appetite can affect hydration, stability, and overall health if not addressed.

We monitor intake closely and respond early with supportive adjustments such as food variation, warming, texture changes, treats, wet food, or meat purée to encourage eating.

When needed, additional support may include hydration support or manual feeding to maintain consistency and prevent decline.

If intake remains limited, veterinary guidance may be recommended. Any additional services or treatments are coordinated with you and reflected in your final invoice.

Does your cat receive medication or medical treatment during their stay?*

Yes

No

Type of medication or treatment.

Select All that Apply

Oral

Transdermal

Topical

Inhaler

Mixed into food or water

Injection

Insulin

Glucose monitoring

Subcutaneous fluids

Other

Explain Type of Medication

Briefly describe schedule or complexity of medication routine.

Does your cat have medical conditions?*

Yes

No

Does your cat have medical conditions?*

Diabetes

Post-Iodine Therapy / I-131

Kidney disease

Hyperthyroidism

Mobility concerns

Appetite concerns

Respiratory condition

Recent Surgery

Wounds / skin condition

Other

No Known Health Conditions

Tell us about your cats health.

Has your cat ever boarded or stayed at a cat hotel or boarding facility before?*

Yes

How does your cat show you they are content and comfortable?*

Purring, eating well, social, etc.

How involved is your cat’s care?*

Simple

Routine care with little to no medication or coordination required.

Moderate

Multiple care steps, medications, or coordination throughout the day.

Advanced

Ongoing monitoring, appetite support, or condition-based care requiring close attention.

Diabetic

Requires insulin administration, glucose monitoring, and coordinated feeding for safe care.

Post-Iodine Treatment

Requires post-I-131 handling precautions, waste management, and structured recovery monitoring.

Incontinent

Requires additional cleaning, monitoring, and hygiene support to maintain comfort and health.

Hospice / Facing End-of-Life

Comfort-focused care with close observation, support, and adjustments based on quality of life.

How connected would you like to be during your cat’s stay?*

Photos are shared when appropriate. We do not force photography during adjustment phases.

Standard Updates

Daily text/email updates with occasional photos when possible to keep you informed about your cat’s stay.

More Frequent Updates

Additional updates throughout the day for increased visibility and reassurance.

Close Communication / High-Touch

Ongoing communication, real-time updates, and increased interaction for maximum connection and oversight.

What best describes this stay?*

Travel

Temporary boarding while you are away on a trip or vacation.

Work Schedule

Boarding needed due to work demands, travel, or extended hours.

Moving / Housing Change

Temporary care during a move or transition between living spaces.

Home Repair

Boarding during construction, renovation, or disruptions at home.

Emergency / Displacement

Urgent or unexpected situation requiring immediate or short-notice care.

Long-Term Boarding

Extended stay requiring ongoing care, routine, and stability.

Home Access / Temporary Disruption

Temporary removal from the home for inspection, extermination, repairs, or house guests.

Other

Details about this Stay

Length of stay*

1–3 Days

4–7 Days

8–14 Days

15+ Days

Not Sure

How We Use This Information

Translating Observation Into Care

We look at early signals like appetite, movement, stress response, feeding needs, medication, and medical context to determine the level of support your cat needs during boarding.

Care is matched to the cat—not chosen at random.

Required Care Plan: Diabetic Care

$125 per cat, per day

Diabetic care requires dedicated monitoring, insulin coordination, feeding awareness, and real-time oversight.

This care plan is required for safe boarding.

diabetic Care

Diabetic Cat Care Plan

$125 per cat, per day + base boarding rate

Diabetic Care supports cats requiring insulin, glucose monitoring, and coordinated feeding during boarding. This plan prioritizes consistency, low-stress handling, and safety-focused diabetic management based on real-time response.

Best Fit

Insulin administration during boarding
Glucose monitoring requirements
Feeding schedules tied to insulin timing
Appetite and intake variability
Diabetes-related comfort or mobility concerns
Need for structured documentation and oversight

Included Care

Private, climate-controlled boarding space
Insulin administration per veterinary guidance
Glucose checks as indicated
Feeding coordinated with insulin timing
Food intake and appetite monitoring
Hydration observation
Daily litter box and room maintenance
Monitoring of behavior, mobility, and presentation
Low-stress handling to reduce variability
Treatment and observation documentation
Text or email updates
Photos when appropriate

May Require Higher Care

Additional non-diabetic medications
Manual or supported feeding
Subcutaneous fluids
Veterinary coordination or transport
After-hours insulin or monitoring needs
Intensive support for unstable presentation

Care Note: Diabetic Care is responsive and safety-driven. Insulin, feeding, and monitoring are adjusted based on appetite, glucose trends, behavior, and veterinary guidance.

Emergency Protocol: In the event of hypoglycemia, hyperglycemia, or other urgent concerns, your cat’s care is prioritized. We will stabilize, notify you as soon as possible, and coordinate veterinary care when needed. Emergency transport and veterinary services are the guardian’s responsibility.

Not Sure

Additional Care Options | Diabetic Care Plan

Oral Medications

$15 Daily

Eye & Ear Drops

$15 Daily

Inhaler

$15 Daily

Topical Medication

$15 Daily

Advanced Hydration

$40 per subcutaneous fluid administration

Supervised Feeding

$25 per meal for cats who benefit from presence, encouragement, or monitoring during feeding.

Medication Administration Every 12 Hours
(Excluding Insulin)

*Available at Sellwood Location Only

$50 Daily

Expanded Communication Support

Standard boarding includes routine updates through the client portal. For guardians who prefer more frequent communication and visibility during their cat’s stay, expanded communication support is available.

$25 per day includes additional updates, direct messaging access, increased photo sharing, and optional check-ins as needed throughout the stay.

A detailed digital summary is provided at checkout to document your cat’s stay and overall experience.

Managed care

Managed Care Plan

$40 per cat, per day + base boarding rate

Managed Care supports cats who require medication, feeding coordination, or increased observation during boarding. This care level provides structured, consistent support while adapting to your cat’s condition and daily response.

Best Fit

Oral, topical, or ear medications
Prescription or specialized diets
Appetite, intake, or behavior monitoring
Stable medical conditions
Mild mobility or comfort concerns
Cats benefiting from structured daily care

Included Care

Private, climate-controlled boarding space
Feeding based on your cat’s routine
Food intake and appetite tracking
Special diet preparation
Daily litter box and room maintenance
Daily observation and wellness checks
Medication administration
Low-stress handling and adaptive care
Text or email updates
Photos when appropriate

May Require Higher Care

Subcutaneous fluids
Manual or supported feeding
Wound care or intensive monitoring
Veterinary coordination or transport
Diabetic care or glucose monitoring
After-hours medication or contact needs

Care Note: Managed Care is appropriate for stable cats requiring structured support. Cats needing diabetic care, post-iodine protocols, intensive monitoring, or high-frequency intervention may require a higher or specialized care plan.

Emergency Protocol: In the event of a medical concern, your cat’s immediate care is prioritized. We will stabilize, notify you as soon as possible, and coordinate veterinary care when needed. Emergency transport and veterinary services are the guardian’s responsibility.

Not Sure

Additional Care Options | Managed Care Plan

Advanced Hydration

$40 per subcutaneous fluid administration

Time-Sensitive Medication Administration
(Excluding Insulin)

*Available at Sellwood Location Only

$50 Daily

This care level is reserved for medications requiring tightly timed administration windows or elevated scheduling precision. While many twice-daily medications can safely be adjusted within a broader administration range, certain medications require more exact timing to maintain therapeutic stability.

Examples may include anticonvulsants such as phenobarbital or other medications where delayed dosing could increase medical risk. Eligibility is determined based on the medication type, timing rigidity, and overall care complexity.

Supervised Feeding

$25 per meal for cats who benefit from presence, encouragement, or monitoring during feeding.

Expanded Communication Support

$25 per day includes additional updates, direct messaging access, increased photo sharing, and optional check-ins as needed throughout the stay.

A detailed digital summary is provided at checkout to document your cat’s stay and overall experience.

Displacement Care

Displacement & Long-Term Care Plan

$40 per cat, per day + base boarding rate

Displacement & Long-Term Care supports cats experiencing extended stays, environmental disruption, or transitional conditions. This plan provides structured routines, increased coordination, and stability during periods of change.

Best Fit

Extended or long-term boarding stays
Home repairs, displacement, or environmental disruption
Caregiver transitions or household instability
Cats benefiting from routine and predictability
Situations requiring increased coordination
Guardians needing ongoing communication and support

Included Care

Private, climate-controlled boarding space
Feeding based on your cat’s routine
Support for multi-step meal preparation
Daily litter box and room maintenance
Daily observation and comfort checks
Calm handling and transition support
Text or email updates
Photos when appropriate
Access to enrichment spaces when appropriate
Expanded coordination for longer stays
Light brushing and nail trim when tolerated
Supportive communication during transition

May Require Higher Care

Medication administration
Subcutaneous fluids
Manual or supported feeding
Veterinary coordination or transport
Documentation or claims support
After-hours communication or care needs

Care Note: This plan is appropriate for extended or transitional stays requiring coordination and stability. Cats needing medication, diabetic care, post-iodine protocols, or intensive monitoring may require a higher or specialized care plan.

Not Sure

Additional Care Options | Displacement Care Plan

Oral Medications

$15 Daily

Eye & Ear Drops

$15 Daily

Inhaler

$15 Daily

Topical Medication

$15 Daily

Time-Sensitive Medication Administration
(Excluding Insulin)

*Available at Sellwood Location Only

$50 Daily

Advanced Hydration

$40 per subcutaneous fluid administration

Supervised Feeding

$25 per meal for cats who benefit from presence, encouragement, or monitoring during feeding.

Close Contact Care Plan

▼

Close Contact Care supports cats and guardians who benefit from increased communication, visibility, and interaction during boarding. This plan provides expanded updates and additional engagement based on your cat’s response and needs.

Fee & Care Level

$60 per cat, per day + base boarding rate.

Best Fit

Increased communication preference

Cats benefiting from additional interaction

Extended or longer stays

Strong guardian-cat attachment

Situations requiring reassurance and visibility

Cats responsive to structured engagement

Included Care

Private, climate-controlled boarding space

Expanded updates via text or email

Photos when appropriate

Increased interaction and observation

Additional enrichment or quiet engagement

Access to enrichment spaces when appropriate

Support for multi-step meal preparation

Daily feeding, fresh water, and litter care

Observation of behavior, comfort, and adjustment

Ongoing communication during the stay

May Require Higher Care

Medication administration

Manual or supported feeding

Subcutaneous fluids

Veterinary coordination or transport

Grooming services

After-hours communication or care needs

Care Note: Close Contact Care increases communication and engagement. Cats requiring medication, diabetic care, post-iodine protocols, or intensive monitoring may require a higher or specialized care plan.

Emergency Protocol: In the event of a medical concern, your cat’s care is prioritized. We will stabilize, notify you as soon as possible, and coordinate veterinary care when needed. Emergency transport and veterinary services are the guardian’s responsibility.

close contact Care

Close Contact Care Plan

$60 per cat, per day + base boarding rate

Best Fit

Increased communication preference
Cats benefiting from additional interaction
Extended or longer stays
Strong guardian-cat attachment
Situations requiring reassurance and visibility
Cats responsive to structured engagement

Included Care

Private, climate-controlled boarding space
Expanded updates via text or email
Photos when appropriate
Increased interaction and observation
Additional enrichment or quiet engagement
Access to enrichment spaces when appropriate
Support for multi-step meal preparation
Daily feeding, fresh water, and litter care
Observation of behavior, comfort, and adjustment
Ongoing communication during the stay

May Require Higher Care

Medication administration
Manual or supported feeding
Subcutaneous fluids
Veterinary coordination or transport
Grooming services
After-hours communication or care needs

Not Sure

Additional Care Options | Close Contact Care

Oral Medications

$15 Daily

Eye & Ear Drops

$15 Daily

Inhaler

$15 Daily

Topical Medication

$15 Daily

Advanced Hydration

$40 per subcutaneous fluid administration

Advanced Hydration

$40 per subcutaneous fluid administration

Special Dietary Fee

Two regular meals per day are included with provided food (e.g., opening packaged food and serving). For meals requiring preparation (e.g., mixing, thawing, warming, or portioning more than 2 ingredients), our sous chef is available for $15 per day.

Supervised Feeding

$25 per meal for cats who benefit from presence, encouragement, or monitoring during feeding.

Post-Iodine Therapy Care Plan

▼

Post-Iodine Therapy Care supports cats recovering from I-131 treatment. This plan provides structured handling, controlled waste management, and monitoring during the post-treatment period.

Fee & Care Level

$75 per cat, per day + base boarding rate.

Best Fit

Post I-131 recovery period

Handling precautions required

Specialized litter and waste management

Monitoring following thyroid treatment

Stable post-treatment condition

Transition off methimazole after therapy

Included Care

Private, climate-controlled boarding space

Post-treatment handling protocols

Specialized litter and waste management

Feeding based on your cat’s routine

Support for prescription or structured diets

Daily observation and comfort checks

Monitoring of appetite, behavior, and adjustment

Low-stress handling and reduced stimulation

Text or email updates

Photos when appropriate

Medication administration when applicable

Enrichment access when appropriate and safe

May Require Higher Care

Subcutaneous fluids

Manual or supported feeding

Veterinary coordination or transport

Additional non-related medications

Grooming after restriction period

After-hours communication or care needs

Care Note: This plan is specific to post-I-131 recovery. Cats requiring diabetic care, intensive monitoring, or unstable medical support may require a different or higher care plan.

post-iodine care

Post-Iodine Therapy Care Plan

$75 per cat, per day + base boarding rate

Post-Iodine Therapy Care supports cats recovering from I-131 treatment. This plan provides structured handling, controlled waste management, and monitoring during the post-treatment period.

Best Fit

Post I-131 recovery period
Handling precautions required
Specialized litter and waste management
Monitoring following thyroid treatment
Stable post-treatment condition
Transition off methimazole after therapy

Included Care

Private, climate-controlled boarding space
Post-treatment handling protocols
Specialized litter and waste management
Feeding based on your cat’s routine
Support for prescription or structured diets
Daily observation and comfort checks
Monitoring of appetite, behavior, and adjustment
Low-stress handling and reduced stimulation
Text or email updates
Photos when appropriate
Medication administration when applicable
Enrichment access when appropriate and safe

May Require Higher Care

Subcutaneous fluids
Manual or supported feeding
Veterinary coordination or transport
Additional non-related medications
Grooming after restriction period
After-hours communication or care needs

Care Note: This plan is specific to post-I-131 recovery. Cats requiring diabetic care, intensive monitoring, or unstable medical support may require a different or higher care plan.

Not Sure

Additional Care Options | Iodine-Therapy Care Plan

Advanced Hydration

$40 per subcutaneous fluid administration

Time-Sensitive Medication Administration
(Excluding Insulin)

*Available at Sellwood Location Only

$50 Daily

Supervised Feeding

$25 per meal for cats who benefit from presence, encouragement, or monitoring during feeding.

Expanded Communication Support

$25 per day includes additional updates, direct messaging access, increased photo sharing, and optional check-ins as needed throughout the stay.

A detailed digital summary is provided at checkout to document your cat’s stay and overall experience.

Keys to the City Care

▼

Keys to the City Care provides expanded daily engagement, enrichment, and grooming coordination during boarding. This plan supports cats who benefit from increased interaction, environmental access, and integrated multi-service care.

Fee & Care Level

$75 per cat, per day + base boarding rate.

Best Fit

Extended or multi-service stays

Cats responsive to increased interaction

High enrichment and environmental use

Grooming or coat maintenance needs

Cats benefiting from structured engagement

Combined boarding and grooming coordination

Included Care

Private, climate-controlled boarding space

Expanded interaction and enrichment

Access to playrooms, catios, and shared spaces when appropriate

Daily feeding, fresh water, and litter care

Support for multi-step meal preparation

Daily observation of behavior, appetite, and comfort

Expanded text or email updates

Photos when appropriate

Coat maintenance and light brushing when tolerated

Nail trim when appropriate

Grooming coordination during the stay

Up to four daily oral, topical, or ear medication doses

May Require Higher Care

Full grooming or bathing services

Subcutaneous fluids

Manual or supported feeding

Veterinary coordination or transport

Diabetic or post-iodine therapy care

After-hours communication or care needs

Care Note: Keys to the City Care expands interaction, enrichment, and grooming integration. Cats requiring diabetic care, post-iodine protocols, or intensive monitoring may require a specialized care plan.

This field is hidden when viewing the form

keys to the city

Keys to the City Care

$75 per cat, per day

Enrichment · Grooming Support · High-Touch Care

CITC Care Plan

▼

CITC Care is included with every boarding stay and supports cats who do well with routine daily care, stable intake, and standard observation in a controlled environment.

Fee & Care Level

Included for the first cat.
$15 per additional cat sharing a room.

Best Fit

No medication or treatment needs

Stable appetite and intake at home

Adjusts to new environments without prolonged stress

Short or routine boarding stays

Included Care

Private, climate-controlled boarding space

Daily feeding and fresh water

Litter box and room maintenance

Daily interaction and observation

Access to enrichment spaces when appropriate

Text or email updates

Photos when appropriate

Care adjusted to your cat’s response

Consider a Higher Care Plan If Needed

Medication administration

Special diet or meal preparation

Appetite or intake monitoring

Mobility or comfort support

Increased communication or reassurance

Diabetic, post-iodine, or structured medical care

Care Note: CITC Care covers standard boarding support. If your cat requires medication, feeding coordination, monitoring, or increased hands-on support, a higher care plan may be required for safe and consistent care.

citc care

CITC Care Plan

Included with all cats

CITC Care is the foundation of every boarding stay. It supports cats who do well with routine daily care, stable intake, and standard observation within a controlled, low-stress environment.

Best Fit

No medication or treatment needs
Stable appetite and intake at home
Adjusts to new environments without prolonged stress
Short or routine boarding stays

Included Care

Private, climate-controlled boarding space
Daily feeding and fresh water
Litter box and room maintenance
Daily interaction and observation
Access to enrichment spaces when appropriate
Text or email updates
Photos when appropriate
Care adjusted to your cat’s response

May Require Additional Support

Medication administration
Special diet or meal preparation
Appetite or intake monitoring
Mobility or comfort support
Increased communication or reassurance
Diabetic, post-iodine, or structured medical care

Care Note: CITC Care provides standard boarding support for all cats. When additional medical, feeding, or monitoring needs are present, care is adjusted through a higher or more specialized care plan to maintain safety and consistency.

Not Sure

Additional Care Options | CITC Care Plan

Oral Medications

$25 Daily

Eye & Ear Drops

$25 Daily

Inhaler

$25 Daily

Topical Medication

$25 Daily

Time-Sensitive Medication Administration
(Excluding Insulin)

*Available at Sellwood Location Only

$50 Daily

Advanced Hydration

$40 per subcutaneous fluid administration

Special Dietary Fee

Supervised Feeding

$25 per meal for cats who benefit from presence, encouragement, or monitoring during feeding.

Expanded Communication Support

$25 per day includes additional updates, direct messaging access, increased photo sharing, and optional check-ins as needed throughout the stay.

A detailed digital summary is provided at checkout to document your cat’s stay and overall experience.

Activities, Socialization & Water Support

Enrichment Matched to Your Cat’s Comfort and Readiness

Movement, exploration, observation, and environmental choice help us understand how your cat is adjusting during boarding. Activities are offered based on your cat’s comfort, interest, and readiness—not forced on a schedule.

Catio access supports fresh air, observation, and low-pressure environmental engagement.

Cat using vertical tower near fish tank during boarding

Vertical space, visual interest, and chosen positioning help cats explore while staying regulated.

Please select the activities or supports you would like us to offer during your cat’s stay.

Activities, Socialization, & Water Fountains

Please offer my cat the following experiences:

Adventures, Playrooms & Catios

Structured Enrichment & Exploration

Access to playrooms and catios provides opportunities for movement, exploration, and engagement, with time and activity tailored to your cat’s comfort and interest.

Explore & Play

Access to Indoor Playrooms & Common Areas

Included with every stay, with access guided by your cat’s comfort, interest, and readiness.

No-Contact Socialization

Visual & Environmental Interaction with Other Cats

Opportunities for observation and shared presence in a fully separated, no-contact setting—supporting enrichment while maintaining safety and individual comfort.

Fresh Water Fountain

$15 per stay

Continuous access to filtered, circulating water using a freshly installed filter for your cat’s stay.

Shuttle Service

Starting at $50 · Included with Displacement & Keys to the City Care Plans

Convenient pick-up and drop-off service to and from your home.

Shuttle into boarding is scheduled in the morning between 7:00–9:00 AM.
Return shuttle service is scheduled in the afternoon between 4:00–6:00 PM.

If you will not be home at the time of pick-up or drop-off, please provide a key at check-in.

Well-suited for:

Early departures or late returns
Cats who become stressed with car travel or carriers
Multi-cat households or complex drop-offs
Work schedules that limit availability during boarding hours
Home transitions, repairs, or limited access situations

Would you like Shuttle Service? — Starting at $50 · Included with Select Care Plans*

Shuttle Timing & Access | Shuttle into boarding is scheduled in the morning between 7:00–9:00 AM. Return shuttle service is scheduled in the afternoon between 4:00–6:00 PM. If you will not be home at the time of pick-up or drop-off, please provide a key at check-in.

Morning Shuttle Request

Schedule Pick-Up Into Boarding

Morning shuttle window: 7:00–9:00 AM

Afternoon Shuttle Request

Schedule Return Shuttle Home

Afternoon shuttle window: 4:00–6:00 PM

No Shuttle Is Needed

TANDEM Cat® Grooming with TANDEM Touch™

Coordinated Two-Person Handling for Stability, Control, and Precision

TANDEM Touch™ is a coordinated, two-person handling method within the TANDEM Cat® clinical grooming framework. One team member maintains continuous physical support while the second performs grooming procedures. This approach improves stability, reduces reactivity, and allows for precise, responsive care throughout the session.

Grooming is adapted to coat condition, somatic tolerance, and real-time response. Services may include coat removal or styling, bathing, blow-drying, brushing, nail trimming, ear cleaning, degreasing, and sanitary trimming.

Total Package Grooming & Nail Trim are included with the Displacement Care Plan and Keys to the City Care Plan.

Would you like to add a Grooming Service to your Boarding reservation?*

Total Package Grooming is included with select Care Plan and is performed using the TANDEM Cat® grooming method.

Please Give My Cat
A Nail Trim

$45

Ensure your cat's claws are
properly trimmed for comfort and safety.

Please Apply SoftClaws
Nail Coverings on My Cat

Nail Trim Included - $70

Total Package Grooming
with the TANDEM® Clinical Grooming Team

$259 per session

Comprehensive grooming for a wide range of coat conditions, including bathing, coat work, nail trim, ear cleaning, and sanitary care—performed using coordinated, two-person handling.

No Grooming Service

Please Acknowledge the Flea Treatment Policy*

Flea Prevention Policy

Required for All Boarding Cats

Our facility is maintained as a flea-free environment. All cats must participate in active flea prevention (e.g., Advantage, Revolution, or equivalent).

If current treatment is not confirmed at check-in, flea prevention will be applied to protect your cat and all cats in our care.

Cheristin® topical flea treatment — $25 per application.

Make a Difference in a Cat's Life | Saving Lives One Cat at a Time

Your donation helps Cats in the City Rescue provide medical care, grooming intervention, foster support, behavioral stabilization, transportation, and safe placement services for vulnerable cats in crisis. Cats in the City Rescue 501(c)(3) • EIN 33-2724653