Faq

Day Count & Minimum Fee: We count by the day and we bill for every day a reservation touches. There are no credits or refunds for returning early. The minimum fee for boarding is equal to the cost of three days at the room rate reserved.  

Non-Refundable Deposit

A non-refundable deposit equal to the cost of 50% of the estimated boarding fees will be charged to the credit card provided.  The deposit paid is non-refundable and non-transferable.  Any cancellation at any time for any reason forfeits the entire deposit. The balance of any estimated fees are billed at check in and any room change fees, upgrades, and incidentals are billed at check out. We take a credit card now, and we will charge the 50% non-refundable deposit upon acceptance of your reservation request. Cancellations made without notice (No-Shows) must pay the full amount due for the entire scheduled reservation.

Holiday Cancellations: Non-refundable deposits for service during scheduled holidays recognized by Cats in the City is equal to 100% of the estimated boarding fees.  Your credit card will be billed 100% of the estimated fees for service when scheduled over a holiday recognized by Cats in the City.  Any cancellation at any time for any reason forfeits the entire non-refundable deposit.  Non-refundable deposits will not be refunded or transferred.  Holidays we recognize includes Christmas Eve. and Christmas Day, New Years Eve and New Years Day, Thanksgiving, July 4th, Memorial Day, and Labor Day.

2023-2025 Holidays

Easter Apr 10, 2023

Memorial Day May 29, 2023

Independence Day July 4, 2023 – Closed to the public

Labor Day September 4, 2023

Thanksgiving Day November 23, 2023 – Closed to the public

Christmas Eve. December 24, 2023 – Closed to the public

Christmas Day December 25, 2023  – Closed to the public

New Year’s Eve. Dec 31, 2023 – Closed to the public

New Year’s Day January 1, 2024 – Closed to the public

Easter April 1, 2024

Memorial Day May 27, 2024

Independence Day July 4, 2024 – Closed to the public

Labor Day September 2, 2024

Thanksgiving November 28, 2024 – Closed to the public

Christmas Eve. December 24, 2024 – Closed to the public

Christmas Day December 25, 2024 – Closed to the public

New Year’s Eve. December 31, 2024 – Closed to the public

New Year’s Day January 1, 2025 – Closed to the public

Thanksgiving November 28, 2024

Christmas Eve. December 24, 2024

Christmas Day December 25, 2024

New Year’s Eve. December 31, 2024

New Year’s Day January 1, 2025

Our boarding service has a minimum fee equal to the cost of three days of boarding at the room rate reserved.

Cats are cared for every single day and given the attention they need, want, and deserve—even on holidays.

Every service is by appointment only, and we schedule check-in and check-out times when you make your reservation.

We care for cats living with conditions such as diabetes, hyperthyroid, and asthma.  We cannot accept cats that live with contagious illnesses such as ringworm and upper respiratory infections.

To qualify for the monthly boarding discount, monthly boarding fees must be paid in advance on the following schedule: Payment for the first month is made at the time the reservation is made and all payments are non-refundable.  Payment for the second month is due at checkin, and then invoices are due on a monthly bases until checkout.  Invoices paid after service is complete do not qualify for the monthly boarding discount.

Our facilities have large, secure, outdoor cautious for your cat to privately enjoy – we do not mix cats from different households.  Our catio is raised off the ground, and is roofed, so cats can enjoy the outdoors even when it’s raining.

Our locations also have a Special Boarding room with access to a large, private catio, just for your cat’s enjoyment.

After years of caring for cats, we have observed behavioral patterns, and have concluded that visits generally benefit the human and can be consequential to the kitty.  Visits interrupt a kitty’s adjustment to their new environment, forcing some cats into a yo-yo effect.  After visiting with their humans, some kitties skip meals and show other signs of stress because their human left again.  Like a child at daycare, when they see their parents, they want them to stay or they want to go home with them.  So we discourage visits.  This way, when your kitty sees you again, they are rewarded with going home.  We love happy reunions!

We don’t offer conventional day care for cats because we have a 3-day minimum fee for boarding.  We do welcome grooming guests to stay until the end of the day, when their human companions can pick them up.

There are no refunds or credits for unused days of a reservation for coming home early.

We are vigilant about protecting our cats from fleas. Every cat must be on a flea treatment protocol (such as Advantage, Activyl, Frontline, Revolution, Comfortis) during their stay. If your cat is not on a flea treatment protocol, we will apply Advantage or Activyl at checkin. We inspect all cats for parasites upon arrival. If a cat arrives with live fleas, we will flea dip your cat immediately in addition to applying a flea preventative at your expense. When it comes to flea problems, our policy is, “Not on our watch!”

The toy chest at Cats in the City has plenty of ways to occupy and entertain your curious, furry friend. We use laser pointers, string, balls, feathers, springy toys, catnip toys, and toys that can be loaded with treats. We explore your cat’s appetite for play, and choose the toys that are most fun for him/her!

There is no such thing as a love-starved cat at Cats in the City! We wander in and out of the “guest rooms” throughout the day, refreshing their water and food, administering medications (as needed), cleaning the litter, and giving your cat some well-deserved petting and attention. If you want to ensure even more one-on-one attention, we offer 15-minute sessions of adoration for $10.

For the comfort and safety of our cat guests, we only co-mingle cats from separate households with prior permission.  You can authorize cat socialization and co-mingling on your boarding check in form.

Your cat’s appetite and digestive system has adjusted to a specific food, so we ask our clients to bring the food and treats that it is used to. We adhere to the diet and feeding routine you’ve established.  We do, however, keep a variety of kibbles and wet food in stock, including Wellness, Orijen, Science Diet, Newman’s Own, Friskies, and 9Lives.

Accidents happen.  In a strange place, you might think your cat will have “issues,” but we’ve found it rarely happens here. Maybe it’s like the kids who are so helpful and polite at someone else’s house, but a terror at home! With almost a decade of cat care experience, the litter box issue is generally a “non-issue” here.

We also keep our mattresses in factory-sealed plastic so, if a cat has an accident, we simply wash the bedding and clean the plastic mattress cover.

It’s very important to let us know, however, if your cat is incontinent or not litter trained so we can provide the appropriate accommodations.  We might need to adjust your cat’s boarding arrangements if your cat arrives and is unable to use a litter box.

Yes. Except for kittens, every cat twelve-years-old or younger that is a guest here—for boarding—must be up-to-date with vaccinations for the safety of everyone (felines and humans). We require what your cat’s attending vet requires, so please bring your latest vet visit receipt with the dates of the vaccinations your pet has received.