We count by the day and we bill for every day a reservation touches. Any cancellation incurs a fee equal to the cost of two days of boarding at the room rate reserved. Estimated fees are billed at check in and any room change fees, upgrades, and incidentals are billed at check out. We take a credit card at the time you reserve in case of cancellation. There are no credits or refunds for returning early. The minimum fee for boarding is equal to the cost of three days at the room rate reserved.
No Shows — Cancelling without notice makes you responsible for the full cost of the reservation invoice.
Holiday Cancellations: Cancellations made within two-weeks (fourteen days) of the start of scheduled boarding for a recognized holiday owe 50% of the scheduled boarding service fees. This includes Christmas, New Years, Thanksgiving, July 4th, Memorial Day, and Labor Day.
Our boarding service has a minimum fee equal to the cost of three days of boarding at the room rate reserved.
Cats are cared for every single day and given the attention they need, want, and deserve—even on holidays.
Every service is by appointment only, and we schedule check-in and check-out times when you make your reservation.
Weekdays: 10:00 AM to 12:00 PM and 3:00 PM to 4:45 PM, by appointment
Saturday: 10:00 AM to 2:00 PM (Saturdays incur a daily fee no matter when checkout is scheduled)
Sundays: 10:00 AM to 12:00 PM (Sundays incur a daily fee no matter when checkout is scheduled)
After hour fee of $75 applies to after-hours checkins and checkouts.
Appointments scheduled after-hours must be punctual and we are unable to wait if you are not punctual.
*Cancellations for boarding reservations incur a cancellation fee equal to the cost of two days of boarding at the room rate reserved, and there are no credits or refunds for unused days when returning early.
We care for cats living with conditions such as diabetes, hyperthyroid, and asthma. We cannot accept cats that live with contagious illnesses such as ringworm and upper respiratory infections.
To qualify for the monthly boarding discount, monthly boarding fees must be paid in advance on the following schedule: Payment for the first month is made at the time the reservation is made and all payments are non-refundable. Payment for the second month is due at checkin, and then invoices are due on a monthly bases until checkout. Invoices paid after service is complete do not qualify for the monthly boarding discount.
Our facilities have large, secure, outdoor cautious for your cat to privately enjoy – we do not mix cats from different households. Our catio is raised off the ground, and is roofed, so cats can enjoy the outdoors even when it’s raining.
Our locations also have a Special Boarding room with access to a large, private catio, just for your cat’s enjoyment.
After years of caring for cats, we have observed behavioral patterns, and have concluded that visits generally benefit the human and can be consequential to the kitty. Visits interrupt a kitty’s adjustment to their new environment, forcing some cats into a yo-yo effect. After visiting with their humans, some kitties skip meals and show other signs of stress because their human left again. Like a child at daycare, when they see their parents, they want them to stay or they want to go home with them. So we discourage visits. This way, when your kitty sees you again, they are rewarded with going home. We love happy reunions!
We don’t offer conventional day care for cats because we have a 3-day minimum fee for boarding. We do welcome grooming guests to stay until the end of the day, when their human companions can pick them up.
There are no refunds or credits for unused days of a reservation for coming home early.
We are vigilant about protecting our cats from fleas. Every cat must be on a flea treatment protocol (such as Advantage, Activyl, Frontline, Revolution, Comfortis) during their stay. If your cat is not on a flea treatment protocol, we will apply Advantage or Activyl at checkin. We inspect all cats for parasites upon arrival. If a cat arrives with live fleas, we will flea dip your cat immediately in addition to applying a flea preventative at your expense. When it comes to flea problems, our policy is, “Not on our watch!”
The toy chest at Cats in the City has plenty of ways to occupy and entertain your curious, furry friend. We use laser pointers, string, balls, feathers, springy toys, catnip toys, and toys that can be loaded with treats. We explore your cat’s appetite for play, and choose the toys that are most fun for him/her!
My cat is used to cuddles and lap time. Do you offer special attention when I can’t be there to give it myself?
There is no such thing as a love-starved cat at Cats in the City! We wander in and out of the “guest rooms” throughout the day, refreshing their water and food, administering medications (as needed), cleaning the litter, and giving your cat some well-deserved petting and attention. If you want to ensure even more one-on-one attention, we offer 15-minute sessions of adoration for $10.
For the comfort and safety of our cat guests, we only co-mingle cats from separate households with prior permission. You can authorize cat socialization and co-mingling on your boarding check in form.
Your cat’s appetite and digestive system has adjusted to a specific food, so we ask our clients to bring the food and treats that it is used to. We adhere to the diet and feeding routine you’ve established. We do, however, keep a variety of kibbles and wet food in stock, including Wellness, Orijen, Science Diet, Newman’s Own, Friskies, and 9Lives.
My cat has occasional “litter box” issues, particularly in strange places. How do you accommodate that?
Accidents happen. In a strange place, you might think your cat will have “issues,” but we’ve found it rarely happens here. Maybe it’s like the kids who are so helpful and polite at someone else’s house, but a terror at home! With almost a decade of cat care experience, the litter box issue is generally a “non-issue” here.
We also keep our mattresses in factory-sealed plastic so, if a cat has an accident, we simply wash the bedding and clean the plastic mattress cover.
It’s very important to let us know, however, if your cat is incontinent or not litter trained so we can provide the appropriate accommodations. We might need to adjust your cat’s boarding arrangements if your cat arrives and is unable to use a litter box.
Yes. Except for kittens, every cat twelve-years-old or younger that is a guest here—for boarding—must be up-to-date with vaccinations for the safety of everyone (felines and humans). We require what your cat’s attending vet requires, so please bring your latest vet visit receipt with the dates of the vaccinations your pet has received.
No, we’re not in favor of any unnecessary medication (and expense!). Cats have a natural desire to be well groomed, so if you understand cat psychology and handling (which we do), you can do an expert job (which we also do) without upsetting your cat.
Of course, there are still a few cats that need to be medicated prior to grooming. This occurs when their “fight or flight” response is so intense that they could hurt themselves or us. We will always do our best to groom your cat without any medication, but in these rare cases, we stop the grooming and then contact you to discuss options that will best address your cat’s response. Some of our clients with particularly aggressive cats have their vet prescribe a sedative like gabapentin in pill form. The cat is given the pill 2 hours before the grooming session and we can then safely groom your cat.
Our concern is always in restoring your cat to its natural beauty without the stress, so he/she enjoys the experience.
Fleas are invasive and can cause serious health issues.
Watch this video for suggestions on how to manage flea issues:
These are popular fur-styles for cats.
A lion cut for a cat is a close trim, like a buzz cut. You can choose a natural or tapered mane, booties, and a pom-pom on the tail. Think of a lion’s mane, and short body fur.
A teddy bear cut is similar to the lion cut, but leaves a slightly thicker layer of fur, like lamb’s wool. We taper the fur on the face so it looks similar to a bear cub – no mane.
With the way we do these cuts, you don’t have to worry about your cat’s fur growing back abnormally. Your cat’s coat will grow in naturally, time and time again.
Yes, we have innovative and patent-pending solutions to your cat fur problems. Matting or felting of cat fur is a significant health problem and we can solve it. Watch this video to learn about the solutions we offer:
The time between grooming depends on the cat’s breed and fur type. Some cats are fine with an annual salon treatment, while others need to be groomed quarterly. Shedding increases in the spring and fall, so as you’re adjusting to the changing of seasons yourself, so too is your cat’s coat. Spring and fall are great times to schedule seasonal grooming.
We use customized de-shedding and de-matting tools from a brilliant company that, like us, understands that shaving a cat isn’t the only solution to cat fur management.
You may reschedule or cancel your appointment at anytime. We do ask for 24-hours notice, but understand when same-day cancellations happen. Call on us to reschedule. We’re here to help.
“Soft Claws” are little plastic caps that fit easily over your cat’s claws, like press-on nails, to prevent them from clawing people, furniture, doors, and other things you’d like to protect. A little dab of glue holds the tips in place for 4-8 weeks. Neither the soft claws nor the glue will harm your cat, and most felines don’t notice them, but you might notice your furniture lasts longer!
Watch this video to see how Cats in the City can help:
We hold a doctorate in cat play. Your cat will get love, attention and exercise. We scoop litter pans, follow reading routines, administer medication (if any), rotate lights, bring in the mail, roll your trash cans and from the curb, and other small requests.
Cat sitting reservations require a non-refundable deposit equal to two service visits at the rate reserved, which is only billed if you cancel.
How far do you want to go? We’re up for a trip in the company of your cat! For long distances—how far is it to the tip of Maine or the beaches in Florida?—ask about our custom rates. We’ll even travel with your cat by plane if your cat needs a custodian.
We are licensed and bonded. Thousands of families entrust us with their house-key, alarm code, gate key, and other access information so we can offer a comprehensive service while you tend to other matters.
Cats must travel in a crate or carrier. We keep carriers in stock for purchase or rent.
You can count on Cats in the City to pick up and deliver pet supplies, take your cat to the vet, and even come to you to trim your cat’s nails, administer medication, or even help you crate your cat if you can’t do it yourself. Got an unusual situation that needs an extra pair of cat-caring hands? Call us!